All shipments are professionally packaged with quality materials.  Please notice that we use UPS Ground transportation as the basis for return shipments.  UPS includes insurance and provides detailed tracking service.  Your address must be acceptable for UPS delivery.   Shipping by USPS Priority mail is used only for orders of less than $ 20.00 in value.   Shipments to Alaska and Hawaii can be shipped by Priority mail if you wish to assume all responsibility for the package once it leaves our premises.   It is cheaper, but less dependable.  If packages are lost in the postal system - it is a permanent condition - we have never had one found in 20 years.   All shipments to Europe are by Air mail.  All charges are in USD.

 

WARRANTY PROVISIONS and SERVICE OPTIONS

 
 

Battery Rebuilds by Primecell - All Types.

Warranty: 12 months (1 year )   Our warranty for recelled batteries begins with the ship date and extends to a full 12 months. 

For the first 30 days, if you are not happy with the product - you may request return authorization for warranty service.   Primecell will evaluate the claim and either repair the battery at no charge, or remove the cells and give you a full refund.  

For 90 days, mechanical failure resulting from workmanship is repaired free of charge. 

Cell performance:  After examination and testing by Primecell;  If 70% of the originally stated cell capacity cannot be achieved by charge-discharge testing -  Primecell will rebuild the battery at a reduced cost, based upon the remaining portion of 1 year of service.   

For the first 90 days Primecell will pay a maximum of 75% of the full cost of rebuild service.   After 90 days:  the cost to the customer is equal to the number of days of service, divided by 365.  Examples:  After 92 of 365 days;  The customer pays 25%  (Primecell pays 75%)  ~   After 183 of 365 days customer pays 50%  ~  After 220 of 365 days customer pays 60%   ~  After 365 days the warranty is expired.    

If the cells, or the enclosure, have  been damaged by use of chargers not originally supplied with the product, or by water damage, or impact, or other improper use;  such failures caused by abuse are not covered by this warranty.  

This warranty is limited to the battery.  It does not include repair of products that the battery is used in conjunction with.  Old cells are not returned to the customer.  All removed cells are sent to RBRC and are properly recycled.  This warranty does not include refund of any shipping charges. 

Requests for Warranty Return Authorization may be made by email to sales@primecell.com or by telephone to 814 623 7000.  

 

 
 

New replacement batteries.

Warranted by the original manufacturer.:  Minimum 12 months from date of shipment.  New replacement batteries are warranted to be free of defects by the original manufacturer.   When you purchase a new battery it will be shipped directly from the original manufacturer and as such you will be the original owner of the warranty.  Returns under warranty service provisions are  subject to the manufacturers conditions. 

Warranted by Primecell: 12 months (1 year ) New replacement batteries if manufactured by Primecell, are warranted for 12 months subject to the same provisions we offer under our battery rebuild program ( See above) 

 

 

 



Primecell  Division,  Cunard Associates Inc. ~ 9343 US RT 220 ~ Bedford PA 15522 ~  24 Hr Message  (814) 623-7000

Copyright © 2000  Primecell (TM) .   All rights reserved.    Revised:October 25, 2006